EMOTIONAL INTELLIGENCE

EMOTIONAL INTELLIGENCE - THEORY (EQ: EMOTIONAL QUOTIENT)

Emotional Intelligence - EQ - is a relatively recent behavioural model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'.  The early Emotional Intelligence theory was originally developed during the 1970's and 80's by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John Mayer (New Hampshire).

Beryl Comar joined these great leaders of Emotional Intelligence at the world EQ Conference in Holland 2004 and was the only representative from the Arabian Peninsula to be there!

Emotional Intelligence is increasingly relevant to organizational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.

Emotional Intelligence is an important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.

The EQ concept argues that IQ, or conventional intelligence, is too narrow; that there are wider areas of emotional intelligence that dictate and enable how successful we are.

Success requires more than IQ (Intelligence Quotient), which has tended to be the traditional measure of intelligence, ignoring essential behavioural and character elements.

We've all met people who are academically brilliant and yet are socially and inter-personally inept. And we know that despite possessing a high IQ rating, success does not automatically follow.

Emotional Intelligence - Two Aspects

This is the essential premise of EQ: to be successful requires the effective awareness, control and management of one's own emotions, and those of other people.

EQ embraces two aspects of intelligence:

1. INTRAPERSONAL SKILLS
Understanding yourself: your goals, intentions, responses, behaviour – and Managing Self

2. INTERPERSONAL SKILLS
Understanding others, their feelings and social situations. Managing Relationships

Goleman identified the five 'domains' of EQ as:

• Knowing your emotions.
• Managing your own emotions.
• Motivating yourself.
• Recognising and understanding other people's emotions.
• Managing relationships, ie., managing the emotions of others.

Emotional Intelligence embraces and draws from numerous other branches of behavioural, emotional and communications theories, such as NLP (Neuro-Linguistic Programming), Transactional Analysis, and empathy.

By developing our Emotional Intelligence in these areas and the five EQ domains we can become more productive and successful at what we do, and help others to be more productive and successful too.

The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organizations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.

Beryl Comar trained in US with Pater Salovey and David Caruso – authors "The Emotionally Intelligent Manager" and with Josh Freedman author of "Self Science – the EI Curriculum" and TalentSmart's Travis Berberry author "The Emotional Intelligence Quickbook"

Beryl was one of only two people from the Middle East to attend the World EQ (NEXUS) Conference in Holland 2005)