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 Comar Fowler & Associates
 P O Box 11902
 Dubai, United Arab Emirates
 Tel: +971 (4) 390 2217
 Fax: +971 (4) 362 5310
 Email: comar@eim.ae
 Mobile: +971 (50) 655 4523

 

 

BUSINESS TRAINING

Introduction
Leadership and Team Building
Supervisory Skills for Woman
Successful Supervisory Skills
Telephone and Time Management
Recruitment and Interviewing Skills
Customer Care for Quality Service
Customer Service in Banking
Effective Telephone Skills
Calming Upset Customers
Better Business Writing

SUPERVISORY SKILLS FOR WOMAN

Why should I complete this course?

This course provides information that will help women understand the qualities that make people leaders, and then teaches basic management skills that can be applied in the work place. The emphasis is on women and addresses the unique challenges and opportunities that women in the workforce meet.

What participants will gain from this course:

Women are taking an increasing role in the workforce, in UK for example women account for 54% of the total workforce, and U.A.E. has identified national women as necessary for the development of the Emirati business community and nation.

This course will help all working women, whatever their background, increase confidence to develop their professional and positional power in the workplace.

As a result of attending this course: self esteem will be enhanced, career opportunities will multiply, leadership will become more comfortable. This will lead to: greater income and increased freedom

Course Delivery

Teaching and learning strategies involve a balance of discussion, group and pair work, self-rating questionnaires, video, activity/presentation sessions. This course is led by an experienced and well qualified female trainer who has wide management and supervisory experience in U.A.E. and is able to assist participants whose first language is not English.

Course Contents

I The Characteristics of Effective Leaders
 •  Your Leadership Potential
 •  Identifying "Styles" of Leadership and a Model
 •  A Leader's Attitude and Vision
 •  Stereotypes of Women and their Implications
 •  Dealing with Prejudices Against Women as Leaders

II Leading Your Team
 •  Yourself as an Effective Team Builder
 •  Characteristics of Highly-Cohesive Teams
 •  Characteristics of Team Members
 •  Evaluating Your Team Players
 •  Motivating Your Team?

III Planning Tools
 •  Goal Setting
 •  Involving Your Team in Goal Setting
 •  Getting Organised
 •  Time Management Techniques
 •  Getting the most out of Meetings

IV Women Managers as Problem Solvers
 •  Resolving Conflict
 •  Managing Difficult People
 •  Coaching and Counselling
 •  Feedback and Using "I" messages
 •  Managing Stress

V Developing Assertiveness 

VI Action Plan for Implementation

 

 

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