BUSINESS TRAINING

CUSTOMER CARE FOR QUALITY SERVICE

The 1970's were the years of the PRODUCT and the decade of the 80's & 90's concentrated on PROCESS. Customers are demonstrating that the new millennium will be the age of QUALITY SERVICE. Both external and internal customers will stay with organisations that keep them satisfied by providing good service.

Luckily, quality service providers can be trained. They are made, not born.

Course Description

This interactive learning course considers both procedural and personal, internal and external, dimensions of customer service. The art of treating customers as guests is broken into simple steps:

Participants are involved in practical discussions, simulated situations and case studies. Teaching is enhanced by use of video and other multi media which enhance participants’ skills in providing quality customer service. Their organisation benefits by having committed, competent and continuously communicating internal customers who understand ways of ensuring that external customers return.

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