BUSINESS TRAINING

EFFECTIVE TELEPHONE SKILLS

Why should everyone in my company do this course?

The first point of contact in business is usually via the telephone, and a great deal of your company's business is conducted over the telephone. How those calls are handled affects customers' feelings toward your company. Using good telephone techniques, and clear pronunciation, can turn a routine call into an opportunity for customer satisfaction instead of creating customer dissatisfaction. Remember, your receptionists, managers and secretaries can lose more customers on the 'phone than those who handle customers face to face. This has been one of the most popular and effective of the many courses Beryl Comar has held in-company.

Course Description

This six hour interactive and multi-media course will help participants practise the linguistic, technical, organisational and customer-service skills necessary to function on the ‘phone in a modern multi-cultural office.

Course Contents

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