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Our Mission is to assist companies, teams and individuals in performing at their highest levels of achievement so everyone may achieve their goals.
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 Comar Fowler & Associates
 P O Box 11902
 Dubai, United Arab Emirates
 Tel: +971 (4) 390 2217
 Fax: +971 (4) 362 5310
 Email: comar@eim.ae
 Mobile: +971 (50) 655 4523

 

 

BUSINESS TRAINING

•
 Introduction
•
 Leadership and Team Building
•
 Supervisory Skills for Woman
•
 Successful Supervisory Skills
•
 Telephone and Time Management
•
 Recruitment and Interviewing Skills
•
 Customer Care for Quality Service
•
 Customer Service in Banking
•
 Effective Telephone Skills
•
 Calming Upset Customers
•
 Better Business Writing

CALMING UPSET CUSTOMERS

Participants in this programme will learn

 •  Calming Upset Customers is as easy as ABC
 •  Attitude, Behaviour, Communication
 •  Why it is important to calm upset customer
 •  Why you want customers to complain
 •  What you can learn from upset customers
 •  Why customers become upset
 •  What you can do to prevent customers from getting upset
 •  How your body language can be interpreted
 •  How positive words make a difference
 •  What the upset customer wants
 •  How to diffuse defensiveness
 •  What to do after the customer has left

 

 

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